This is a tool to make it easy for you to instruct us and for us to gather the relevant information efficiently. It does not over-ride normal professional relationship principles nor our general terms of business.
We will conduct a conflict check. If we perceive a potential conflict, we may advise you that we decline to act. If time is short, we may at our discretion file the case for you but ask you to transfer it for prosecution.
This tool will send instructions to us electronically and we should send you an initial confirmation email soon after some basic processing. If you have not received a confirmation email, please follow up with us directly.
An initial confirmation email will be sent before the case has been reviewed by an attorney. If the attorney spots issues or recommends an alternative course of action, this may overrule any information in the initial email.
The tool is intended to give you a price immediately so you can get instructions from your client as needed. We offer a modest flat fee for claims review to try to reduce a reasonable set of claims to 15 or fewer to save claims fees. However, we reserve the right to vary this – it may not be sensible to try to reduce a complicated set of claims and it may take more thought than is reasonable for that fee. If you have selected this option, one of our attorneys will review the claims, reduce where they sensibly can or tell you what they recommend doing. There may be additional matters not covered by the basic instruction. There may be further costs to bill, whether time fees or claims fees depending on what we agree. If you have asked for late entry the tool does not calculate the substantial surcharges payable if it is possible and it may not be possible.
If you are sending your own revised claims, whether to reduce fees or to advance prosecution, please send them by reply to our initial confirmation email. It is our professional practice to conduct a brief review of claims supplied and if we perceive issues, such as potentially serious added matter, we may revert. However we do not purport to give a detailed review of issues from the WOISA unless you ask us.
European patent office fees are paid in Euros. We convert these and will give you a quote based on the approximate prevailing rate plus a margin of 8% to cover likely rate fluctuations and our banking costs. If you obtain an advance quote and there is a significant rate variation before we proceed we may invoice you at a revised conversion rate. However where you have paid in advance the rate quoted will be honoured. If you opt to pay in advance and fail to do so, we may defer or decline filing or we may charge the underpayment at our discretion.
We normally offer 30 day credit terms to our existing associate clients and in principle we are happy to extend this to new associates in good standing. By instructing us you are undertaking to pay us within our terms whether or not you have received funds from your client. If this will be a problem, please tell us. If you are a new client, or if your account with us is in arrears we may at our discretion ask for funds on account or apply other terms. We offer credit at our sole discretion and we do not accept any liability for instructions given by this tool which we decline for credit reasons.
Until you have received a second confirmation email following attorney review please do not assume we have accepted your instructions. This tool should make things seem simple but there are human attorneys at the other end. Please use the same caution and common sense, particularly close to a deadline, as otherwise.
Getting good results is not just a click. We strive to build lasting relationships with like-minded professionals who value the expertise and extra thought we bring to matters. We use automation to free up time and cost from mundane formal matters. However we are interested in the client’s commercial goals, and how you prefer to interact with us. Our aim is to get your client's case to the desired commercial outcome as efficiently as possible. If you haven’t discussed background matters with us, this tool is probably not the best place (although you are free to add additional instructions). Even after you have instructed us, please feel free to pick up the phone or schedule a call or send other instructions by email. If you find this tool helpful and it would save your office more time if we tweaked it to let you send more information, tell us, we may even modify a version just for you if viable and if there is sufficient demand.
We may offer preferential personal coupons as a promotion to promote feedback on this tool. We believe our basic flat fees are transparent and competitive so any discounts will likely be time limited and we may withdraw them at any time without notice. If you use one we may track use of it. We may track IP address to help detect if coupons have been used by others. Whilst we may accept sharing of offers, we may query if there is an apparent discrepancy. If you have read this far and you use a discount coupon and it expires then you are welcome to contact us in person to discuss bespoke arrangements.
We may withdraw or modify this tool at any time. We expect however to extend the offerings. Please tell us if you think there are other routine services where an automated tool would help save you time in instructing us.
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